Help Section
1. How do I buy tickets?

Answer: It's easy! Just follow these brief instructions:
  1. Select the desired Date of the showing or event. On the pull down menu on the left hand side of the schedule, select a different date, if you want tickets for a future date.
  2. Click on the or button underneath the movie showtime or event time. Once you click on the "Buy" button a screen will come up displaying the Movie/event, Theater or venue Name, Date, and Time of the showing.
  3. Enter the Number of Tickets desired. On the next screen, confirm the Date you have selected, then for each ticket type enter the number of tickets that you desire. When satisfied, click on PROCEED. The credit card screen will now display.
  4. Enter information on the credit card screen:
    a. Your Email Address (We email an Order Confirmation to you that contains a Confirmation Number you will need at the theater or venue to redeem your tickets, so please make sure you have entered your Email Address correctly). Please note: Your email address is kept confidential and is not sold to other companies.
    b. Your Credit Card number
    c. Your Credit Card expiration date (mmyy) example: "0905"
    d. Your Street Address (Where you receive your credit card billing)
    e. Your Zip Code (Where you receive your credit card billing)
  5. Carefully check your order. Once satisfied that all information including the date of the showing is correct, click on the "Finalize Sale" button.

    A confirmation screen will display once your order is processed. It usually takes 5 to 10 seconds to process and receive the confirmation screen, but it can take up to 30 seconds during busy periods. Print out this confirmation screen and follow the instructions at the top of the screen to redeem your tickets at the theater or venue.
Please note that all sales are final. Please carefully check your order before clicking on the "FINALIZE SALE" button. Once you click on the "FINALIZE SALE" button, the order cannot be stopped or canceled. An Order Confirmation screen with a Confirmation Code will be displayed after your order is processed. If you do not receive a confirmation page please check your email, as we also email a Confirmation to you as well. Once the Confirmation Page is displayed. DO NOT click the REFRESH or RELOAD buttons on your browser, because it could duplicate your order.

It's that easy! Your tickets will be ready for you at the Box Office or ticket office, a special ticket kiosk inside the theater or venue lobby, or at the "will-call" window. Print-at-Home ticketing, available at select theaters or venues, allows you to print your own tickets on any computer.

2.How do I get my tickets?

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Answer:
Once you have completed your purchase, a confirmation page will display. Print out this confirmation page, or your email confirmation and take it with you when you go to the theater or venue. Read the "IMPORTANT ADMISSION INSTRUCTIONS" on your confirmation - if it states that your Credit Card will be required to pick up your tickets, then make sure you have the credit card (the one used to make your purchase) when you go to the theater or venue, or you will not be able to pick up your tickets. Otherwise, you may use the printed confirmation to redeem your tickets - just follow the instructions on the confirmation.
Note: you may always pickup your tickets with your credit card. This is especially helpful if for some reason you can not get your confirmation screen or email to print.
 
3. Do I need to pick up my tickets at the theater or venue ahead of time?

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Answer:
No. You should be able to arrive at the theater or venue as you normally would. Most theaters or venues have special handling for Internet Ticketing customers that will avoid any long lines at the box office. (See next answer below)


4. Will I avoid the long lines at the box office if I buy my tickets on-line?

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Answer:
We certainly hope so! Although we (MUVEETIX.com) have no real control over how the theaters or venues handle Internet Ticketing customers, we encourage all of our partner theaters and venues to provide special handling for their Internet customers, like self-serve kiosks, or special will call windows where you can pick up your tickets, thus avoiding any long lines. Almost all of our partner theaters and venues do provide priority handling for Internet Ticketing customers.

5. How do I purchase tickets for my friend/relative on my credit card?

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Answer:
If the address and zip code that you entered matches your credit card billing address and zip code, you (or your children) will not be required to have the credit card present. However, if there is a mismatch on either the address or zip code, AND you were notified in the IMPORTANT ADMISSION INSTRUCTIONS section of the confirmation that you were required to bring your credit card to redeem tickets, then the credit card needs to be present. Any exceptions to this policy will be at the discretion of the theater or venue manager and will require positive picture ID. Best recommendation is to have the credit card available if it is called for in the Admission Instructions.

6. What should I do if I get a duplicate order?

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Answer:
Please contact MUVEETIX.com, and we will research your transaction(s). In order to look up your transaction, we will need the first four numbers and last four numbers of your credit card and the date of the transaction.

7. What if I bought tickets for the wrong movie, event, time, date or theater/venue?

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Answer:
All sales are final. Refunds for any reason will be at the discretion of the theater or venue involved. If you are unable to use your tickets for reasons beyond your control, please address your request for a refund to the theater or venue involved. It is best to contact the theater or venue BEFORE the date and time of the showing, event, departure, etc... They will be more likely to accommodate a change of tickets before the date and time of the showing, event, departure, etc.... Please understand that when you purchase tickets, you are taking those tickets out of inventory. For sell-out films and events. This means that those tickets could not be sold to some-one else who might have desired those tickets.

8. If I never used the tickets is it possible to get a refund?

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Answer:
All sales are final. Refunds for any reason will be at the discretion of the theater or venue involved. If you are unable to use your tickets for reasons beyond your control, address your request to exchange unused tickets for new tickets to the theater or venue's management. It is best to contact the theater or venue BEFORE the date and time of the showing, event, departure, etc...They will be more likely to accommodate a change of tickets before the date and time of the showing or event. Please understand that when you purchase tickets, you are taking those tickets out of inventory. For sell-out films and events, this means that those tickets could not be sold to some-one else who might have desired those tickets.


9. How do I know if a Movie or event is sold out?

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Answer:
A black button below the showtime or event time will indicate that the selected movie or event is sold out and you will need to select another showtime or event time.

10. Why do I have to pay a service fee?

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Answer:
This fee pays for the service that MUVEETIX.com, a ticketing service agent, provides for the theaters, venues and their customers. This service includes providing the theater and venue's showings schedule, film information, movie reviews, schedules for other venues and of course the ability to purchase tickets on-line, and cover the credit card transaction fees.


11. Did my order go through if I never received a confirmation screen?

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Answer:
Probably not. However, check your email for a confirmation of your order. The email may take several minutes to reach you after you clicked on the "Finalize Sale" button. If you still have not received an email confirmation after several minutes, and you are sure you entered a valid e-mail address on the credit card screen, then your order may not have gone through.


12. What credit cards are accepted and can I use my debit card to purchase tickets online?

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Answer:
Visa, MasterCard and Discover are all accepted. Debit cards (must have a Visa or MasterCard logo) can be used on our web site just like a standard credit card.


13.What are the meanings of the buttons?

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Answer:
= Tickets Available.
= Hurry, selling quickly. This means the showing or event is getting closer to selling out. The number beside the Buy button indicates the number of tickets remaining at the time the screen was displayed. To get the latest number of tickets remaining, click on your browser's "Refresh" button. Keep in mind that this is a real time indication at the time the screen was displayed. Just because it indicates that say 2 tickets are available, and you order 2 tickets, does not mean that they will be available when you click on "Finalize Sale". The remaining 2 tickets could be sold at the box office/ticket office or through the Internet as you are filling out your credit card information.
= Temporarily Unavailable, try back later. This usually means that the theater or venue has lost communications with our servers and we are unable to sell tickets. This is usually resolved within a short time, so try refreshing the screen in a couple of minutes.


14.Why are some "Buy" buttons in Red and some in Gray?

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Answer:
Please see the above question.


15.What should I do if I have comments or suggestions about the service I received at a theater or venue?

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Answer:
We suggest that you first make your comments known to the management at the theater or venue you visited. They have the authority to address and resolve most issues. If you would like to provide further comments about your theater or venue experience or the Internet ticketing process, please send us an email. Our email address is at the bottom of most screens in the "Contact Information" link.


16.My confirmation page/print-at-home ticket is not printing properly. What is the problem?

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Answer:
There is nothing special about our confirmation sheet that would prevent it from printing. It is most likely a problem with your printer or computer setup. You may also try to print the email confirmation that we send. If you cannot print out either the on-screen confirmation, or the email confirmation, you may always use your credit card (the one used when making your purchase) to redeem your tickets at the theater or venue.


17.How safe is it to order tickets over the Internet?

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Answer:
Very Safe!!
The information you provide, including your credit card information, is transmitted to us and the credit card processor via an SSL (Secure Socket Layer - 128-bit encrypted) connection. We use a Comodo issued certificate to validate who we are and the authenticity of the SSL connection. Comodo is regarded as a world leader in SSL technology. It is much safer than say giving your credit card information over the phone to a mail order company.
Instant SSL Certificate Secure Site


18. Can I make changes to my ticket purchase during the order process?

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Answer:
Yes you can, as long as you have not clicked on the "Finalize Sale" button! All you need to do is click on the "Back" button on your browser and reenter your information. We urge you to confirm the date, show time, film title, and location of the movie before finalizing your sale.

Our MUVEETIX.com policy does not allow us to refund tickets purchased on our web site When you are placing your order on line, MUVEETIX.com removes your ticket quantity from the theater or venue's inventory, which reduces the number of seats available for your movie showtime. This process allows us to guarantee seating for our customers, it also prevents any reselling of tickets in the chance that the customer can not attend their movie showtime.
MUVEETIX.com service fees will not be refunded.